Returns & Exchanges

At Urbani Truffles Online Store, we strive for perfection in every shipment, but if you are not completely satisfied with your purchase, we are here to assist with returns or replacements. Due to the perishable nature of our truffle products, please contact us within 24 hours of delivery to address any quality concerns.

Return Process

• 1.
  Contact Customer Support

  Email our concierge team or call us within 24 hours of receiving your order to report any issues or damages.

• 2.
  Provide Order Documentation

  Include your order number and clear photographs of the product and packaging to help us assess the condition of your items.

• 3.
  Receive Authorization

  Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) or approval for a replacement.

• 4.
  Resolution and Refund

  Once approved, we will initiate a refund to your original payment method or expedite a replacement shipment at no additional cost.